Refund & Exchange Policy
At VetBand, we want you to feel confident in your purchase. Our goal is to provide a comfortable, effective solution for pets requiring feeding tube support, and we understand that finding the right fit is important.
Exchanges
If your VetBand does not fit properly, we are happy to work with you to find the correct size. Please contact us as soon as possible after receiving your order so we can assist with an exchange.
Refunds
We offer refunds for eligible purchases. If you are not satisfied with your VetBand, please contact us to discuss your situation and determine the best resolution.
Shipping charges are calculated separately at checkout and are not included in the listed product price.
How to Request a Refund or Exchange:
To request a refund or exchange, please contact us through our contact form or email us at:
Please include:
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Your name
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Order number
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The size ordered
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The reason for the exchange or refund request
Our Commitment
Every pet's needs are unique. We are committed to working with pet owners and veterinary professionals to ensure the best possible experience with VetBand products.
If you have any questions regarding sizing, product selection, or feeding tube management, please do not hesitate to contact us.